Here we've answered some common questions.

If you don't see the answer to your question, please get in touch with us at sales@textilehive.com and we'll be happy to help.

Product Questions

Textile Hive is home to over 40,000 textiles, cultural artifacts, and research memorabilia collected by groundbreaking fashion designer, traveler, and researcher Andrea Aranow. The international textiles in Andrea’s collection have served as inspiration to fashion designers, students, historians and more since the 1970s. Today, the collection resides in Portland, OR, and online, where digital archives and special exhibits keep this one-of-a-kind collection accessible to inspire future generations.

By collecting art through Textile Hive’s shop, you’re supporting our mission to make the Andrea Aranow Textile Collection accessible and preserved for current and future generations. As an independent, family-owned cultural heritage collection, it’s no easy task to organize, digitize, care for, and exhibit the handmade objects in our collection, some of which are more than 200 years old. Your purchase makes a valuable contribution to the important work of preserving and documenting Andrea’s collections.

Yes, from time to time we encounter duplicates of some of our beautiful fabrics, which gives us the opportunity to find them a new home. Our goal with the Textile Hive shop is to make an assortment of Textile Hive pieces available to enjoy for as many as possible. Please subscribe to our newsletter for upcoming sales and for special events.

The Art Series is a wall art photography collection capturing some of the most beautiful and eye-catching pieces in the Andrea Aranow Textile Collection, photographed using medium and large format film cameras. These modern, unframed drymount art board photographs are available in three sizes.

Textile Hive Shop’s Bold, Textures, and Waves collections are framed with an acid-free white mat. They’re available with three wood frame options: white, black, and maple finish. The Art Series art boards are unframed.

Our wall art is printed by a Portland-based studio using a giclee printing process, which results in museum-quality archival prints. This process uses 12 individual colors to fully and faithfully represent the depth and vibrancy of the textiles.

Art Series pieces are attached to white mats and float-mounted on acid-free drymount boards, which are unframed for a modern look. The Wall Art collections are printed in 100% cotton archival fine art paper and framed in your choice of three frame finishes.

Use the Custom Art contact form to let us know you’re interested in having custom art printed, and we’ll be in touch!

Order Questions

Check your junk mail to make sure the email didn’t get caught by a spam filter. If you still can’t find anything, send us an email at sales@textilehive.com with your name and the date of your order and we’ll check it out.

Shop orders can be placed using Visa, MasterCard, American Express, and Discover, as well as PayPal and VenMo.

We can cancel or change an order prior to shipping. To cancel or modify an order, email us at sales@textilehive.com to let us know your name, order number, the date the order was placed and any other order information you can provide. If the order has already shipped, we will be happy to discuss options - just reach out via email or our Contact form.

You can change your delivery address anytime before your order is finalized and confirmed with payment online. Please notify us by email as soon as possible if you have already confirmed your order was placed.

Yes, we offer a quantity discount! Email us about your project, business, timeline, and any other relevant information and we’ll be happy to work with you.

Shipping Questions

Since each piece is individually printed, orders typically take 6 to 8 weeks to process and ship to arrive within 8-10 business days. Shipping times may be longer if you’re outside the US or outside a major metropolitan area.

Once you place your order, you’ll receive a confirmation email followed by a shipping notification email with a tracking number. If you have any questions about your order, you’re welcome to reach out to us at sales@textilehive.com.

Shipping costs are calculated using standard carrier rates and are determined when you place your order. Typically, larger-sized items will incur more costs.

Yes! A pickup option will be available for you to choose at checkout. If you don’t see this option or if you have questions, please email us.

We’ll send you a tracking number in a confirmation email when your order ships. Typically tracking numbers take around 24 hours to become active after the item leaves our facility.

At this time, we can only ship within the US. We hope to open up additional shipping options soon!

We cannot ship to PO boxes. Our products are large and do not fit into most PO boxes.

If you need rush delivery, contact us for options. Keep in mind that our wall art is printed on demand and orders can take 6 to 8 weeks to be processed.

Returns and Exchanges

You can read our full refund and return policy here. Please email us at sales@textilehive.com if you wish to initiate a return or exchange within 30 days of delivery. We’ll make every effort to ensure your satisfaction. Unfortunately we cannot accept returns on Custom Art orders.

For items that arrived damaged, please email us and include photos of the damage, your contact information, and order information and we’ll be happy to discuss replacement or refund options.

Our goal is your satisfaction and we’re happy to offer custom options. Email us or use the Contact form to give us your order details and we’ll contact you with options.

We’ll do everything we can to ensure you’re satisfied with your order. For items that never arrived, please check your tracking number and contact the carrier. You can also contact your local post office, who may be holding it for you. If you need further assistance, please let us know.

Customer Care

Have a question we didn’t address here? Please feel free to reach out by email to sales@textilehive.com. We’re a small business and we will do our best to respond within one or two business days.